Location: Brixton

Salary: £35-45k (dependent on experience)

Working Days and Expected Working Hours: Monday to Friday, 9am – 6.30pm

Holiday: 25 days plus UK bank holidays.

about us:

Make Shift designs, builds and manages new public destinations where communities, local entrepreneurs and independent, social business come together to work, learn, grow and collaborate. We make these spaces as affordable as possible, and we actively connect our members with each other and the community around them. So far, we have successfully turned two underused spaces into new destinations for local communities that now house independent and social businesses - Pop Brixton and Peckham Levels – but we’re just getting started. Our ambition is to take our proven business model, scale it and turn more underused spaces into community destinations across the UK and beyond.

We believe in self-management and we want to ensure that our flat structure stays flat. People have the power to make their own decisions and we all encourage and empower each other to be the best we can be.

about the role:

We are looking for an experienced Facilities Lead to drive and co-ordinate our Facilities management performance across our portfolio of workspace and destination projects, helping each of our sites achieve greater success through effective building maintenance, contract management, supplier relationships and cost management.

Applicants are responsible for the management of services and processes across the sites that are the core business of the organisation. They must ensure that the sites are maintained to a high standard within a strict budget and work closely with the project teams to achieve improvements in efficiency, by reducing operating costs while increasing productivity. Duties will include but are not limited to:


  • Leading a team of facilities managers across multiple sites to ensure effective facilities management across all projects and buildings

  • Preparing tenders for service contractors

  • Project management, supervising and coordinating contractors

  • Investigating availability and suitability of options for new efficiencies across the projects

  • Calculating and comparing costs for required goods or services to achieve maximum value for money

  • Planning for future building maintenance in line with strategic business objectives.

  • Manage utilities & M&E to ensure smooth running of tenant services across the group.

  • Liaising with and managing tenants of commercial properties and small start-up businesses

  • Working with the project FMs to directing and plan essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling across the group.

  • Ensuring the building meets health and safety requirements, with creation and completion of risk assessment

  • Planning best allocation and utilisation of space and resources for new buildings, or re-organising current premises

  • Managing insurance requirements and ensuring compliance across all projects

  • Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies

  • Coordinating and leading one or more teams to cover various areas of responsibility across multiple projects

  • Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement

  • Responding appropriately to emergencies or urgent issues as they arise

  • success in this role looks like:

  • You have independently driven project delivery with minimal supervision and taken ownership and overcome challenges along the way.

  • You have delivered projects on time, within budget and to the required design brief.

  • You have become an integral part of the Make Shift family.

Skills Required:

Relevant experience should include previous multi-building facilities management roles which have previously demonstrated a range of technical skills related to buildings and property management positions including:

  • Budget modelling and analysis

  • Contract Law understanding and interpretation

  • Document review skills

  • Contract Negotiation and high level communication

  • Problem solving

  • Multi-tasking

  • Delivery focused

  • British Institute of Facilities Management (BIFM) or Institute of Leadership & Management (ILM) (preferred but not mandatory)

  • Foundation Degree (preferred but not mandatory)

  • Understanding of the relevant insurance requirements/documentation and procedures across multiple projects.

You need to be able to develop good working relationships with a wide range of people, be well organised and have excellent spoken and written communication skills, as well as customer and client management skills.

You also need to have the ability to manage a varied and complex workload and also have technical knowledge of building services, and as you will be responsible for a budget, you will need to be able to control efficiently and manage it and have the ability to problem solve and make decisions quickly.

Success in this Role Looks Like:

  • Building great relationships with relevant authorities, project teams, members and stakeholders.

  • Happy project teams and members with fully functional buildings.

  • Cost cutting and maintenance budget efficiencies year on year.

  • Coaching project FMs to maximise their performance on site and take accountability for the day to day project

Interview Process:

The interview process for this role will include the following stages:

  • Stage 1: Phone Interview (30 minutes)

  • Stage 2: In-Person Interview (60 minutes)

  • Stage 3: Final Round Presentation (60 to 90 minutes) followed by an opportunity to meet the team.

*Note to candidates: You may be required to complete a task(s) during the interview process.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.